Shipping policy
Effective Date: May 13, 2026
Thank you for shopping at StacyWilkes.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://www.stacywilkes.com/.
1. Order Processing Time
Orders are usually processed within 1–3 business days, Monday through Friday, excluding weekends and U.S. public holidays.
Order cut-off time: 5:00 PM EST
Orders placed after the cut-off time, on weekends, or during holidays will begin processing on the next business day.
During peak seasons, promotional periods, or high order volumes, processing times may be slightly extended. If there is a significant delay, we will notify you by email.
2. Shipping Destinations
We primarily ship to customers in the United States.
If shipping to your location is available, shipping options and costs will be displayed at checkout.
3. Estimated Delivery Time
Estimated delivery time within the United States:
Processing Time: 1–3 business days
Transit Time: 5–10 business days
Estimated Total Delivery Time: 6–13 business days
Total Delivery Time = Processing Time + Transit Time
Please note that delivery times are estimates and are not guaranteed. Actual delivery may vary due to carrier delays, weather conditions, holidays, incorrect addresses, or other circumstances beyond our control.
4. Shipping Rates
Shipping rates, if applicable, are calculated and displayed at checkout before payment.
Any available free shipping promotions will be clearly shown on our website or during checkout.
5. Order Confirmation
After placing an order, you will receive an order confirmation email. Please review your order details carefully.
If you notice an incorrect shipping address or order detail, please contact us immediately at info@stacywilkes.com.
6. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a shipment confirmation email with tracking information.
Tracking information may take 24–48 hours to update after the carrier receives the package.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
StacyWilkes is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated addresses provided by the customer.
If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Lost or Delayed Packages
If your package appears delayed or lost, please contact us at info@stacywilkes.com. We will help review the tracking information and assist you in contacting the shipping carrier when appropriate.
Please note that once a package is handed over to the carrier, delivery timing may be affected by carrier operations.
9. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item, packaging, and shipping label.
10. Customs, Duties, and Taxes
For any international shipments, customs duties, taxes, or import fees may be charged by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
StacyWilkes is not responsible for delays caused by customs clearance.
11. Contact Us
For shipping questions, please contact:
StacyWilkes
5863 Tenth Line W, Mississauga, ON L5M 6V4, Canada
Email: info@stacywilkes.com
Phone: +1 209-435-5189
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