Refund policy

Effective Date: May 13, 2026

Thank you for shopping at StacyWilkes.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Window

We accept eligible return requests within 30 days after delivery.

To be eligible for a return, the item must be:

Unused, unworn, and undamaged
In its original packaging
With original tags, labels, accessories, or manuals, if applicable
Accompanied by proof of purchase or order number

2. How to Request a Return

To request a return, please contact us first:

Email: info@stacywilkes.com

Please include:

Your order number
The email address used to place the order
The reason for return
Photos of the item, if the item is damaged, defective, or incorrect

Please do not send items back without contacting us first. Items returned without authorization may not be accepted.

3. Non-Returnable Items

The following items may not be eligible for return:

Items that have been used, worn, washed, altered, or damaged after delivery
Items without original packaging or proof of purchase
Final sale or clearance items, if clearly marked as final sale
Gift cards
Personalized or custom-made items
Hygiene-sensitive items, where applicable, if opened or used

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or incorrect, please contact us within 7 days of delivery at info@stacywilkes.com.

Please include clear photos of the item, packaging, and shipping label. We will review the issue and provide a suitable solution, which may include a replacement, return, or refund.

5. Return Shipping Costs

If the return is caused by our error, such as a defective, damaged, or incorrect item, we will help resolve the issue and may cover the return shipping cost.

If the return is due to customer preference, wrong size, wrong item ordered, or change of mind, the customer may be responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

6. Refund Process

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refund processing time is usually 5–10 business days, depending on your bank or payment provider.

7. Exchanges

If you need a different item, size, or color, please contact us at info@stacywilkes.com. Availability is not guaranteed. In some cases, we may recommend returning the original item and placing a new order.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will try to cancel it. Once an order has been processed or shipped, cancellation may no longer be possible.

9. Contact Us

For return or refund questions, please contact:

StacyWilkes
5863 Tenth Line W, Mississauga, ON L5M 6V4, Canada
Email: info@stacywilkes.com
Phone: +1 209-435-5189